Last Updated: October 15, 2026
1. Introduction
This Privacy Policy describes how Blaze Streaming Media ("we," "our," or "us") collects, uses, and protects information when you use the volo website and services which include volo.live & app.volo.live (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
Information When You Contact Us:
- When you contact us, we collect the information you send us, such as contact details, feedback or inquiries about your use of the Services or information.
2.2 Automatically Collected Information
We automatically collect certain information when you visit our Service:
- IP address and general location information
- Browser type and version (user-agent string)
- Device information (operating system, screen resolution)
- Usage data (pages visited, time spent, referring websites)
- Technical data (timestamps, error logs, performance metrics)
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate our Service (Session Cookies)
- Gather basic analytics to understand and improve how people use the Service
- Secure our Service
2.4 Information We Do NOT Collect
- We do not require account creation or personal registration
- We do not collect names, email addresses, or other directly identifying personal information through our Service interface outside of the contact form
- We do not collect sensitive personal information such as financial data, health information, or government identifiers
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, administer and maintain the Services, and to enforce our terms, conditions, and policies.
- Analytics and improvement: Understanding how users interact with our Service to improve performance and user experience
- Technical maintenance: Monitoring system performance, diagnosing technical issues, and ensuring security
- Legal compliance: Meeting our legal obligations and protecting our rights
4. Legal Basis for Processing (Where Applicable)
We process your information based on:
- Legitimate interests: Improving our Service and ensuring proper functionality
- Consent: Where you have provided consent for specific uses
- Legal obligation: Where required by applicable law
5. Information Sharing and Disclosure
5.1 Third-Party Services
We share information only with the following third parties:
- Google Analytics (Google LLC): For website analytics and usage statistics. Google's use of this data is governed by Google's Privacy Policy and Google Analytics Terms of Service.
5.2 Other Disclosures
We may disclose information when we believe in good faith that disclosure is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request
- Enforce our Terms of Service or other agreements
- Protect the rights, property, or safety of our users or others
- Prevent fraud or other illegal activities
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Retention
- Server logs: Retained for up to 90 days for security and technical purposes
- Google Analytics data: Retained according to Google's data retention policies (14 months)
7. Your Privacy Rights
7.1 All Users
Regardless of location, you may:
- Contact us to request information about data we collect
- Request deletion of your data (subject to legal retention requirements)
- Opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on
7.2 California Residents (CCPA/CPRA Rights)
Under the California Consumer Privacy Act and California Privacy Rights Act, California residents have additional rights:
Right to Know: Request disclosure of personal information collected, used, or shared Right to Delete: Request deletion of personal information Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information Right to Non-Discrimination: Not receive discriminatory treatment for exercising privacy rights
Important: We do not "sell" or "share" personal information as defined by California law.
To exercise these rights, contact us at support@volo.live with "California Privacy Request" in the subject line.
8. Data Security
We implement reasonable security measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.
9. International Users
Our Service is operated from the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States, which may have different privacy laws than your jurisdiction.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes:
- The "Last Updated" date will be revised
- For material changes, we may provide additional notice on our Service
- Your continued use of the Service after changes take effect constitutes acceptance of the updated policy
11. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Email: support@volo.live
Subject Line: Privacy Policy Inquiry
Response Time: We aim to respond to privacy inquiries within 30 days.
This Privacy Policy was drafted to comply with applicable US privacy laws as of the effective date. We recommend periodic legal review to ensure continued compliance as laws evolve.